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Credit and Payment Policy

Since there can be a number of separate charges incurred during your surgical procedure. You could possibly receive bills from more than one company. These may include:

  1. Greenbrae Surgery Center
  2. Independent Anesthesiologist
  3. Pathologist –   This fee is for specimens removed during surgery that require examination.

Payment in full is due no later than 30 days from the date of the procedure. If there will be a delay, please contact your insurance carrier directly. Ultimately, the responsibility for payment falls on you, so be aware of any policy restrictions and benefits. If you need information about our charity care or financial hardship program, please call our business office at 415-925-8900.

Your insurance company (including worker’s comp) is responsible to you. Additionally, our billing office has a relationship with you. As such, all charges belong to you, whether or not your insurance company chooses to pay for them. In most cases, your insurance agency will provide a response within that 30 day period. However, if there is a delay, it is up to you to expedite payment. Contact our business office at 415-925-8900 if you need our assistance.

It is Greenbrae’s policy is to turn over all delinquent accounts to collections. If this occurs, you will then be responsible for any collection fees incurred.

Notice to Patients

The Greenbrae Surgery Center realizes the importance of health care safety.

Our staff and health care partners are committed to providing the best possible care for you and your family.

Please work with us to make sure that our care meets your needs.

If you have any problems, please speak up. It helps us to know how we can improve our health care services to all our patients.

If you have any questions or concerns before, during or after your stay, please call and speak with a member of our management team by calling 415-925-8900.

If you feel that we do not adequately resolve your concerns, you may contact our state licensing agency at:

  • California Department of Public Health Center for Health Care Quality (CHCQ)
    Licensing and Certification Division
    P.O. BOX 997377 MS 3000
    Sacramento, CA 95899
    Complaints: 800-236-9747
    General Information: 916-558-1784
  • Medicare
    Office of the Medicare Beneficiary Ombudsman:
    www.cms.hhs.gov/center/ombudsman.asp
Written by Greenbrae Surgery Center February 19, 2014